Terms & Conditions
1. Acceptance of Terms
By accessing, browsing, or placing an order through this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website. These terms may be revised from time to time, and the latest version published on the website will apply to your continued use.
2. Website Usage
You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation, security, availability, or functionality. You must not misuse any website feature, attempt unauthorized access, or use the website for fraudulent or unlawful activities.
3. Product Information
We make reasonable efforts to keep product images, descriptions, specifications, colours, availability, and prices accurate. Minor variations may occur because of screen settings, photography, packaging changes, product batches, or manufacturer updates.
4. Product Availability
All products are subject to availability. Products may become unavailable without prior notice, and we reserve the right to limit quantities, discontinue products, modify listings, or remove products from the website when necessary.
5. Pricing
Prices displayed on the website may change from time to time. We take reasonable steps to prevent pricing errors, but genuine mistakes may occur. If an order is affected by an incorrect price or product listing, the order may be reviewed, corrected, or cancelled before dispatch.
6. Orders
Placing an order represents a request to purchase the selected products. Orders are subject to product availability, delivery-area coverage, verification, and acceptance. We reserve the right to decline, cancel, or limit an order where reasonably necessary.
7. Cash on Delivery
This website operates exclusively on a Cash on Delivery basis. No prepayment is required through the website. The applicable order amount must be paid to the authorized delivery representative when the order is delivered.
8. Order Verification
Orders may be subject to verification before dispatch. We may contact the customer using the information provided during checkout to confirm the order, delivery address, product details, or other information reasonably required for successful fulfilment.
9. Customer Information
Customers are responsible for providing complete, accurate, and current information when placing an order. Incorrect names, phone numbers, addresses, postal codes, or other delivery information may result in delays, failed delivery attempts, or cancellation.
10. Shipping and Delivery
Delivery windows are estimates and may vary depending on destination, courier availability, weather, public holidays, logistics conditions, and other circumstances beyond reasonable control. A delivery estimate does not constitute a guaranteed delivery date.
11. Delivery Attempts
Customers are expected to be available to receive their orders and provide reasonable cooperation during delivery. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the order is refused, or other delivery conditions cannot be satisfied, additional attempts or cancellation may apply.
12. Order Confirmation
Order confirmation does not necessarily guarantee final fulfilment. An order may be reviewed for availability, delivery coverage, verification, suspected misuse, or other legitimate operational reasons before dispatch.
13. Order Cancellation
Orders may be cancelled before dispatch where cancellation is available. Once an order has entered the dispatch or delivery process, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.
14. Returns
Eligible products may be returned within the applicable 14-day return period, subject to the conditions described in the Return & Refund Policy. Products must generally be unused, undamaged, and accompanied by applicable original packaging, labels, accessories, or other included materials.
15. Damaged or Incorrect Products
If a product arrives damaged, defective, incomplete, or different from the product ordered, the issue should be reported promptly through the applicable support process. Photographs or other reasonable information may be requested to verify the issue.
16. Refunds
Approved refunds for eligible Cash on Delivery orders are processed after the applicable return and inspection requirements have been completed. Refunds are handled separately through an eligible reimbursement method in accordance with the applicable Return & Refund Policy.
17. No Cash Refund at Pickup
Delivery representatives and return pickup agents are not authorized to provide cash refunds directly to customers when collecting returned products. Approved refunds are processed separately after the applicable verification and inspection process.
18. Prohibited Activities
You must not submit fraudulent orders, provide false information, interfere with website security, attempt unauthorized access, introduce harmful code, misuse website functionality, or use the website for any activity that violates applicable law.
19. Intellectual Property
Unless otherwise stated, website text, images, graphics, layouts, designs, product content, software, and other materials are protected by applicable intellectual property laws. These materials may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate authorization.
20. Third-Party Services
The website may rely on third-party providers for hosting, logistics, delivery, analytics, security, communications, and other operational services. Such services may be subject to their own terms, policies, availability, and limitations.
21. Website Availability
We aim to maintain reliable website access but do not guarantee uninterrupted, error-free, or continuously available service. Temporary interruptions may occur due to maintenance, technical issues, security measures, network problems, or other circumstances beyond reasonable control.
22. Website Content
Website content is provided for general shopping and informational purposes. We may correct typographical errors, update product descriptions, modify images, revise specifications, or change other website content when reasonably necessary.
23. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, delivery delays, temporary service interruptions, product availability issues, or circumstances beyond reasonable control.
24. Force Majeure
We will not be responsible for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, technical failures, strikes, or other unforeseen events.
25. Privacy
Personal information submitted through the website is handled in accordance with the applicable Privacy Policy. Information may be used for legitimate order, delivery, customer support, security, and operational purposes.
26. Changes to Products and Services
We reserve the right to modify, suspend, or discontinue products, services, website features, pricing, delivery options, or other aspects of the website at any time, subject to applicable law.
27. Changes to These Terms
These Terms & Conditions may be updated periodically to reflect changes in business practices, website functionality, operational procedures, or applicable requirements. The revised version will become effective when published on the website unless otherwise stated.
28. Severability
If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the extent necessary, while the remaining provisions will continue to remain effective.
29. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with applicable laws and regulations of the jurisdiction in which the website operator is legally established, unless otherwise required by applicable law.
30. Entire Agreement
These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the general terms governing access to the website and the placement and fulfilment of orders.
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